What is your returns policy?
- Items must be returned within 14 days of receiving your order
- Items must be unworn and unwashed
- Items must have all original tags attached
- Swimwear (If the hygiene seal has been removed) cannot be returned for health and hygiene reasons
- Any returns must be made at your own cost (Keep proof of postage until item has been received)
Where do I send my returns to?
- Please send all returns to:
19528 Ventura Blvd
Tarzana, CA 91356
What do I do if my product is faulty?
- In the event you received a faulty item, please contact our customer services with a picture of the faulty item and your order number.
How long does it take to process my return?
- As soon as we receive your return, we will work on processing it ASAP! Please note it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact customer services with the proof of postage information on your post office receipt and we will get it sorted out for you.
Can I exchange an item?
- Unfortunately we do not accept exchanges. If you would like to receive a different size/color/item, please return your item(s) to us and place another order for the item you wish to purchase. Please note it can take up to 21 days to receive your refund after receiving your return.